if anyone wants to... i know of a great place to blow up...

the pharmacy i go to.

it makes me want to throw myself in front of a bus.

I normally try to get my prescriptions filled a few at a time (because I'm on so many it's a pain in the azz to go to the pharmacy 7 times a month etc.) -- and usually I go through the drive thru that way I don't have anyone standing behind me impatiently waiting because they've screwed it up YET again.......

So I was hoping that when my endocrinologist called in a new dose of this Rocalcitrol (some kind of vitamin D drug that does what my parathyroids are supposed to do -- apparently they have been permanently damaged and are no longer functioning -- which means that the calcium and vitamin D are not being absorbed by my body they way they should and that affects a LOT of things) and my family doctor had upped my antidepressant (b/c the blues have been very deep lately). So I lived in hope that it would just work smoothly and yet the skeptic in me knew it wouldn't -- so I called yesterday afternoon to see if the prescription from the endocrinologist had been received. They had received one prescription (she sent in a new one for my synthroid so I wouldn't have to worry about how many refills I had left) and she upped the Rocalcitrol... well they got the Synthroid one, but not the Rocalcitrol... which was the really important one because I had taken my last one of those two nights ago. So I had to call the endo office back (did I mention that when I went for my appt that I forgot my purse? yeah. totally forgot it -- had to run back to the house after the appt and drive back to the office to pay) -- at this point the receptionist must have been thinking "sheesh lady -- get a life and go away!!!" -- but they were super cool and said they faxed it over to the pharmacy but would send it again just in case.

So later on I called to make sure the pharmacy got the second fax.

They did --- BUT they were out of that, had to order more, it would be in Friday.

So today is Friday -- I'm on my way home from knitting -- I figure "hey -- they should have everything all set for me, I'll swing by there and pick it up"

I walk into the store (b/c I had to buy other stuff too) and behind the counter is the one person at that pharmacy that I just absolutely despise. She has no people skills, has a hard time remembering things (although today she was pretty on it) and just is not great with customer service -- rude, short, and just kind of snotty. So inwardly I sigh and approach the counter (I'm sure that she does the same with me -- she must dread me coming in there all the time -- b/c of my luck with nothing ever going as planned)... So I tell her my last name and she pulls out a prescription for me... but it's the generic and I take the brand... strike one.

She hands it back to the pharmacist who happily changes it out for brand (while people's eyes bore into the back of my head b/c there is now a nice long line)... so then the girl gets it back and we try again. She scans my loyalty card, puts the lil stickers in the book & tells me to sign, then rings up the 3 prescriptions... and says "boy that's expensive!!" and I'm thinking "yeah no kidding lady I pay that about 3 times a month" when she says "that will be $311.62" and I was like "ummm no. there is some mistake -- it's expensive, but not THAT expensive!!!"

So then she say "has your insurance run out? Did you get a new card? Have you changed carriers?" (no. no. and no.) So then she says "let me go see what the computer says"... and I'm thinking TOO RIGHT YOU WILL YOU EVIL WOMAN!!! So she goes over, stands there befuddled for about 8 mins (more eyes boring into the back of my head, if looks could kill) -- then prints something out and brings it over to show me -- the insurance won't pay for it because the refills are being filled "too soon" (even though the drugs are changes in dosage called in directly from my doctors???) -- so I tell her that and she says "do you want me to call them?" (I presume she means the insurance people) -- I say yes please in a half "DUHHH" sort of voice.

So more eyes boring hatred holes in the back of my head while Princess Charming is on the phone and finally comes back and says that they will pay for the 2 changed ones but not the other -- which I didn't need anyhow -- which wasn't the issue!! argh.

Anyhow so finally we get on the right track and get things paid for and I can get the heck outta there!!!!!!!

sheesh. why can't anything be simple?

Posted by kristen at February 15, 2008 3:32 PM