Business Critical Support

I had to invoke Business critical support tonight (and I'm still working!) after a SBS2003 server would not complete the Internet Connectivity Wizard, complaining on the network configuration and website configuration. Microsoft give their partners free "Server Down" support if the problem is business critical affecting production. They will work with you 24/7 until the problem is solved. After 3 hours on the phone with remote desktop support we ended up rebooting the server and starting a repair installation of the server. For those of you who are Microsoft Partners and didn't know about the support, then go to Business Critical Support on partner.microsoft.com, a registered passport account is required that is joined to a Microsoft partner.
I'll update more on the patch problem when we get a resolution, but so far it's been a long 7.5 hours working on this - dst can wait.