Symantec Direct assist retiring.

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It's funny, but someone should tell Symantec's music on hold operator that their direct assist product that they push when you eventually (after 40 minutes) get to the support *queue* was withdrawn for new cases 4 days ago. Seeing as though this product "prevents call waiting time, increases uptime, eases the support burden on the end user" - why are they closing it down?

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This page contains a single entry by published on May 17, 2007 2:50 PM.

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