Recently in Belkin Category

Just a quick update to the previous post, the replacement KVM was installed this morning and works great.

One of my clients has a Belkin 8port KVM connected to 3 Dell servers and a Dell rack mounted keyboard and mouse. However, whenever a 2 pane window application such as explorer or framed websites are opened, the application acts as if the back or forward button has been selected. Typically this occurs when moving the mouse from the left hand view in explorer over to the contents of the directory. This is most annoying as the back or forwards action changes the folder that I'm trying to connect to. Navigating around a web page is even worse.
I spoke to Belkin a while back about this issue and they told me about a new firmware (that didn't make any difference) and they even shipped a replacement unit which suffered the same symptoms.
I escalated the issue to my manager and then to Dell yesterday and this afternoon I got a phone call from a Product Development Manager in Belkin who told me it's a problem with the mouse/numeric keypad area on the rack mounted keyboard and a new kvm unit with a hardware change needs to be sent out and she is going to try and find one to send me. It was actually a relief to hear from someone who actually understood what I was talking about as she had seen it for themselves.
I've suggested that they document this on their website and that support is informed about the issue too to save anyone else suffering the same fate that I did.
I'll keep you posted on this site if it works or not.