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Ricoh copiers can save scans and incoming faxes to a network share as pdf's and tif files. However if a previous company used the administrator username and password and you come and change the administrator password then this functionality breaks - to the tune of about 500 pieces of paper all over the floor of the office!
It took me a while to find this information out, but the user name and passwords for accessing the network shares are stored in the address book on the copier - they are not stored in the many other option pages of the copier, this functionality can be found in the management web interface, so an onsite visit is not needed (the default use name and password for the web console is admin and no password). At the same time I would strongly recommend changing the username to a service account that is not the administrator account on the network!